1. Introduction

Durham Fire Compass is a geospatial decision-support platform used for emergency response planning, coverage analysis, and operational intelligence for the City of Durham Fire Department. By accessing or using this online web application, you agree to the terms of this Privacy Policy.

This Privacy Policy explains how data is collected, used, and protected.

2. Information Collected

System Usage Data: Interaction logs, feature usage, and performance metrics.

Technical Data: Device type, browser, IP address, and access timestamps.

Operational Data: GIS layers, incident records, station activity, and response analytics.

3. Use of Information

• Emergency response planning and optimization
• Operational performance analysis
• Spatial and demand trend modeling
• System improvement and reliability

4. Data Sharing

Data is not sold or shared externally for commercial purposes. Access is limited to authorized City of Durham personnel and approved service providers under confidentiality agreements.

5. Data Security

Security measures are used to protect system data, but no system can guarantee absolute protection against unauthorized access.

6. User Rights

Users may request access, correction, or deletion of personal data where applicable, subject to operational and legal constraints.

7. Data Sources

Data used in Durham Fire Compass is derived from internal CAD records, GIS datasets, station logs, and operational response systems maintained by the City of Durham Fire Department.

8. Cookies and Analytics

This platform may use cookies or similar technologies to improve performance, analyze usage patterns, and enhance user experience. Users may disable cookies in their browser settings, though some features may not function properly.

9. Third-Party Services

Durham Fire Compass may rely on third-party services such as Google Firebase, a cloud-based backend service provided by Google, for data storage, authentication, and analytics. These services operate under their own privacy policies.

10. Data Retention

Data is retained only as long as necessary for operational, analytical, and administrative purposes. Historical data may be archived for long-term trend analysis and planning.

11. System Limitations

This platform is intended for operational planning and decision-support only. It does not replace official dispatch systems or real-time emergency command tools.

If you have any questions or concerns about this Privacy Policy or the data practices, please do not hesitate to reach out for support and more information.